FAQ’s

Your ultimate guide to understanding our services and process.
When considering the benefits online garden design over traditional garden design, our online platform is able to provide the following benefits without compromising on quality…
  1. Speed of design – The online design process offers unmatched speed and efficiency, allowing us to streamline communication, minimise delays, and expedite project timelines. With rapid feedback loops and seamless collaboration tools, we can deliver stunning designs in a fraction of the time compared to traditional methods.
  2. Cost of design – By eliminating the need for in-person meetings, travel expenses, and overhead costs, our online platform offers significant cost savings without compromising on quality. Plus, with transparent pricing and flexible packages, you can enjoy premium design services at a fraction of the cost of traditional alternatives.
At Botanic Design Studio, we pride ourselves on delivering an unparalleled customer experience that sets us apart in the industry. With over 25 years of collective experience in landscape design and construction, our team brings a wealth of expertise and creativity to every project. We understand the importance of listening to our clients’ needs and aspirations, and we’re dedicated to translating those into stunning outdoor spaces that exceed expectations. In addition to our extensive design experience, we offer unique value-added services such as a complimentary virtual land survey, streamlining the process and enhancing convenience for our clients. What truly sets us apart, however, is our commitment to visualization and innovation. Through cutting-edge technology and immersive visuals, we bring your garden to life in breathtaking detail, allowing you to envision your future oasis before it’s even built. When you choose Botanic Design Studio, you’re not just investing in a design service – you’re embarking on a transformative journey where creativity, expertise, and customer satisfaction are at the forefront of everything we do.
No. Botanic Design Studio are all about making things easy for you and reducing unnecessary costs where we can which is why we offer all customers a FREE virtual land survey. Our expert team gather accurate measurements and site details remotely, minimising the need for traditional surveys. However, if you have an existing survey, this will always provide the highest level of accuracy so please upload the document in your Design Hub for additional reference.
At Botanic Design Studio, we offer a range of comprehensive design packages tailored to meet your specific needs and preferences. Whether you’re looking for a basic design solution or a premium experience with personalised consultations, we have the perfect package for you. Basic Package: Our Basic Package provides a solid foundation for your landscaping project, offering essential design elements to bring your vision to life. Included in this package are:
  • Virtual Land Survey
  • Concept Plan
  • Planting Schedule
  • Lighting Schedule
  • Outline of Construction Plan
  • Plant Information Document
Essential Package: Our Essential Package is our most popular option, offering a perfect balance of value and functionality. In addition to all the features included in the Basic Package, the Essential Package also includes:
  • 10 Realistic Day Images
  • 5 Realistic Night Images
  • 3D Video Fly-Through
Premium Package: For those seeking an elevated experience and personalised attention, our Premium Package delivers unmatched value. Along with all the features of the Essential Package, the Premium Package also includes:
  • 2 x Online Consultations with Head Designer
  • Additional Revision to Concept Plan
No matter which package you choose, you can rest assured that you’ll receive top-tier design solutions and unparalleled support every step of the way. Let Botanic Design Studio transform your outdoor space into a masterpiece of beauty and functionality.
The timeline for design completion varies based on the complexity of the project and client feedback times. Generally, you can expect initial concepts to be available within 5 -7 days, with final designs and associated documents ready for download within 7-10 days of your designer receiving your feedback.

Upon purchasing a package, a dedicated design hub space is created for you, serving as the central hub for all communication, collaboration, and design progress. Here, you’ll have access to a seamless platform where you can…

Complete your Design Brief Questionnaire: To kick-start the design process, we ask you log into your Design Hub to complete our comprehensive online design brief questionnaire which has been carefully curated to provide our designers with a clear understanding of your preferences, requirements, and goals for your outdoor space. By detailing your aesthetic preferences, desired features, and functional needs, you enable us to tailor our designs to perfectly suit your vision. Whether you prefer a modern minimalist aesthetic or a lush, tropical oasis, your input guides our creative process, ensuring that the final design aligns seamlessly with your preferences.

Upload photos and inspirational images: To ensure that we capture your vision accurately and bring it to life seamlessly, sharing your current garden photos provide valuable insight into existing features, layout, and conditions, allowing us to tailor our designs to work harmoniously with your space. Additionally, your inspirational photos serve as a source of guidance, helping us understand your preferred aesthetic, style, and desired elements for your new garden. By sharing these images with us, you play an active role in shaping the design process and ensuring that the final result reflects your unique taste and vision.

Please note, while Botanic Design Studio offers comprehensive virtual land surveys, a traditional on-site survey will always be more accurate.  and detail. If this document is available, please upload in your Design Hub.

Your Design Hub is a personalised online platform created for you upon purchasing our design services. It serves as the central hub for all communication, collaboration, and design progress throughout your project. In your Design Hub you can:
  • Share information: Provide details about your preferences, requirements, and inspirations for your outdoor space.
  • Upload documents: Easily upload any relevant documents, such as photos of your current garden, inspirational images etc.
  • Receive design plans: Access all design plans, documents, and updates directly within the hub for easy review and download.
You can access your Design Hub anytime, anywhere, using any device with an internet connection, allowing you to stay engaged and involved in your project, no matter where you are.

Our online platform has been carefully designed to streamline communication between clients and designers, ensuring a seamless and efficient collaboration process. While our standard service operates entirely online, clients have the option to upgrade to our premium package or include an add-on for a virtual meeting with their designated designer. This allows for face-to-face interaction and personalised consultations, providing an additional layer of support and guidance throughout the design process. Regardless of the package chosen, clients can easily provide feedback digitally using our sophisticated software, making mark-ups and revisions a breeze.

We understand the importance of clear and effective communication, which is why our platform enables clients to share their thoughts, feelings, and preferences with our designers in a structured and organised manner. Rest assured, your voice will be heard, and your vision will be meticulously translated into a stunning landscape design that exceeds your expectations.

Absolutely! We understand that your vision for your garden may evolve or that you may have additional ideas after receiving the initial design. Each design package includes one revision, with our premium package offering an additional revision, allowing you to request changes to ensure that the design aligns perfectly with your preferences. If you find that you need further adjustments beyond the included revision, additional changes can be requested as add-ons. Our goal is to ensure that you’re delighted with your final design, so don’t hesitate to communicate any adjustments or new ideas you may have. Your satisfaction is our priority, and we’re here to make sure your garden design exceeds your expectations.

We understand that achieving your dream garden is a collaborative process, and your satisfaction is our top priority. Each design package includes one revision to ensure that your feedback is incorporated and that the final design aligns with your vision. If you find that the initial design doesn’t fully meet your expectations, don’t worry – additional revisions can be purchased as add-ons. Our team is committed to working closely with you to understand your preferences and aspirations, and we’re here to guide you every step of the way. If you feel that your feedback hasn’t been adequately reflected in the design feel free to email us at  [email protected] and, together, we’ll explore options to refine the design until it perfectly reflects your desired garden aesthetic and functionality. Your satisfaction is our priority, and we’re dedicated to ensuring that you’re thrilled with the final result.

Still have a Question?

You can submit your question or request through our contact form. Please provide as much details as possible so that we can assist you effectively.
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